| Digital Peninsula Network

Bad for business letters

Badly written or insulting letters are bad for business, a new survey has found. More than 70% of people who responded to a survey, by bank Abbey National, about business letters, said they had been made so angry by correspondence they have cut ties with the business concerned. Common complaints included: excessive use of jargon in letters; getting the customer's personal details wrong; over-complicated sentences; and confusing use of words. Over 60% of respondents have felt insulted or patronised and 40% said the language used by businesses is inhuman.<br /> <br /> To find out more, go to: <a href="http://www.abbeynational.com/home/media_centre/media_centre-press_releases.htm?id=9487" target="_blank">www.abbeynational.com/home/media_centre/media_centre-press_releases.htm?id=9487</a>

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